Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or phone for quick, practical help with deposits, withdrawals, verification and bonus enquiries. We aim to respond promptly and provide clear guidance on account actions, security checks and payment queries. VIP players receive priority handling through a dedicated channel. For urgent matters, use live chat for the fastest response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, usual response within minutes) |
| General enquiries | [email protected] (email for general enquiries, reply within 24 hours) |
| Affiliate enquiries | [email protected] (affiliate team, Mon-Fri response) |
| Phone | +44 20 7946 5821 (calls handled Mon-Fri 09:00-18:00) |
| Working hours | 24/7 support via live chat; email Mon-Fri 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or situations requiring documents or explanations. Please email [email protected] with a clear subject line and current contact details to avoid delays. Including your account ID and any relevant attachments speeds up verification and helps our team resolve your request more efficiently.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account or payment questions are often handled within hours, while complex cases such as document verification or technical investigations may take longer depending on their nature. If you need priority assistance, please use the VIP support option in your account.
Feedback
We value your feedback. Share suggestions, bug reports or ideas to improve the site, games and promotions, and our team will review them carefully. Your input helps us prioritise fixes, refine features and improve the user experience for all players. Send a note via live chat or email to [email protected], we read every message and act on common requests.