Responsible Gambling

We are committed to safer gambling and to helping players keep control of their play. Our approach focuses on clear information, practical tools and prompt support so that gambling remains an activity you choose to do, not one that controls you. We encourage responsible use of accounts and make help readily available if play becomes a concern.

Player protection principles

We put player safety at the centre of our service. That means transparency about account controls, fair handling of requests, and routine checks to identify behaviour that may indicate risk. We treat every request for help seriously and act quickly to limit harm while respecting privacy and data security.

Activity-control tools

We provide a suite of self-service tools in the account area and through customer support so you can manage play in ways that suit you. These tools are available at any time and are designed to be simple to set and to change.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased only after a cooling-off period and can be lowered immediately. If you need help setting or changing limits, our support team can assist.

Loss limits

Loss limits help you cap net losses over a chosen period. Setting a loss limit reduces the risk of chasing losses and makes your spending predictable. Loss limits are applied at account level and can be reviewed with our support team if required.

Time limits and session reminders

Set session time limits and opt in to reality checks and reminder messages. These options let you receive automatic prompts after a set play time or number of sessions, encouraging regular breaks and helping you keep track of how long you have been playing.

Self-exclusion and account breaks

If you need a longer break, you can use temporary self-exclusion options or request permanent closure of your account. Self-exclusion periods can range from short breaks to long-term exclusions, and we will honour any request promptly. Support is available throughout the exclusion period if you wish to discuss next steps.

Recognising signs of problematic behaviour

Common warning signs include spending more than planned, difficulty stopping, borrowing to play, neglecting responsibilities, or feeling distressed about play. If you notice these signs in yourself or someone close to you, consider using our control tools and seeking independent advice.

Practical tips to stay in control

Set clear budgets before you play, schedule regular breaks, avoid gambling when stressed or under the influence, use deposit and loss limits, and keep account details private. Discuss concerns with someone you trust and review your activity regularly to spot any changes early.

Professional help and support organisations

If you need specialist support, consider contacting recognised UK services such as GamCare, GambleAware or BeGambleAware for advice, counselling and treatment options. These organisations provide confidential guidance and can help you find local resources. If you want us to apply tools on your behalf, contact our support team and we will act quickly and respectfully.